Sensor problems
Check the water-level reading and sensor connection
Inaccurate water level
- Check that the sensor is installed correctly and hangs freely.
- Make sure the sensor capsule is not resting on the cistern floor or affected by deposits.
- Check the cistern dimensions configured in the app.
- Clean the sensor if it is visibly dirty and recalibrate it in the app if necessary.
No water-level data
- Check the sensor-cable connection at both ends.
- Inspect the cable for kinks or visible damage.
- Make sure the sensor is not dry and the tank is not empty.
If the issue persists, contact your installer. Do not open or repair the sensor yourself.