Reset and user account

New router or new Wi-Fi – reconnecting WaterGuard

For new Wi-Fi credentials, reset WaterGuard and connect it to Wi-Fi again.

1. Perform a factory reset of WaterGuard.
2. This deletes only the locally stored Wi-Fi SSID and Wi-Fi password.
3. Connect WaterGuard to the desired Wi-Fi network again.
4. The existing cloud assignment and configuration remain intact.

A factory reset deletes: Wi-Fi SSID and Wi-Fi password.

A factory reset does not delete: the owner, device assignment to the myCistern user account, tank definition, switching-output and refill configuration, or other cloud data.

Use only the officially specified reset procedure from the relevant Quick Start guide or installation guide – no alternative reset procedures.

Factory reset completed – device is still in the account

This is expected behaviour. A factory reset affects only the controller’s locally stored Wi-Fi credentials. It does not remove WaterGuard from the cloud or change ownership.

• To remove it completely from the cloud, use the relevant cloud function.
• To change the owner, transfer the device.

Transfer WaterGuard to another user

The dashboard has two different functions: sharing ≠ transferring.

• Sharing: the share icon gives other people access while the original owner remains the owner.
• Transferring: the icon with the two arrows transfers the device to another myCistern account and changes ownership.

Device is already assigned to another user

This can happen after a house sale, when taking over a cistern or when an installer performed the setup.

• If the previous owner is reachable, transfer the device using the transfer function.
• If the previous owner is not reachable, contact myCistern support.

A factory reset does not resolve this assignment.