Support

If you need help with your WaterGuard device, here are the available support paths.

Getting help

• Contact your installer for on-site support.
• Reach out to myCistern customer support through the app.
• Include the device ID and a description of the issue for faster assistance.

Before contacting support

• Check the Troubleshooting section for common issues and solutions.
• Have your device ID ready.
• Describe the issue you are experiencing, including any error messages shown in the app.