Connectivity issues

No Wi-Fi connection

1. Check that the router is switched on and provides a 2.4 GHz Wi-Fi network.
2. Restart the router and WaterGuard.
3. Connect to the device hotspot again and enter the Wi-Fi credentials.
4. If the LED keeps pulsing white, the Wi-Fi credentials have been deleted. Set up the Wi-Fi connection again.

Device does not appear in the app

• Check that the device has power and its LED is lit.
• Refresh the device view in the myCistern app.
• During setup, keep the smartphone and WaterGuard close enough to each other.

Frequent disconnections

Check the Wi-Fi signal strength at the installation location. If it is weak, move the router closer or use a Wi-Fi extender. Also make sure the router is not overloaded and restart both devices if needed.