Troubleshooting
Resolve common issues with your myCistern WaterGuard device
Having a problem with your WaterGuard device? These guides help you diagnose and resolve common issues.
Common topics
- Connectivity issues – device not connecting to Wi-Fi, losing its connection or offline in the app.
- Sensor problems – inaccurate water levels, missing readings or a sensor that is not detected.
- Error codes and LED signals – app error messages, LED signals and factory reset.
If the troubleshooting steps do not resolve your issue, contact your installer for on-site support or reach out to myCistern customer support through the app.